Refund policy

Terms of Sale

These Terms of Sale (“Terms of Sale”) apply to any product (“Products”) sold by Loocid, LLC (“Loocid”) to a customer (“Customer” or “you”). These Terms of Sale constitute the complete agreement between Loocid and a Customer with regards to Product sales. Customer’s order of a Product(s) and payment constitutes Customer’s acceptance of these Terms of Sale.

1. PAYMENT TERMS: The purchase price for the Products is set forth in the online invoice. Payment for Products, including any applicable tax, shipping and handling, is due at time of order via credit card.
2. SHIPPING, TAXES: All orders are shipped [freight prepaid] to destination. Customer shall pay any applicable taxes or fees imposed by a governmental authority in connection with the sale and purchase of the Products. Loocid will ship the Products to the address identified in the Customer order.
3. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE: Loocid may discontinue products or change specifications, designs, prices, or the terms and conditions of sale at any time.
4. USE OF PRODUCTS: All Products should be used in compliance with the “Instructions for Use” provided with your purchase. Loocid Products wear with repeated use. Products should be replaced when they become dull, corroded or in any way compromised. Loocid drills should be discarded and replaced after 10 osteotomies according to the “Instructions For Use”. Customer shall not resell or export the Products to any other person or entity.
5. LIMITED WARRANTY FOR DEFECTIVE PRODUCTS: Loocid provides this limited warranty with respect to its drills (the “Covered Products”). Implants and implant failures are not expressly covered by this warranty. Loocid warrants its Covered Products to be free from defects in workmanship and materials for sixty (60) days from the date of payment, when used and handled according to the “Instructions For Use”. Loocid’s only liability, and Customer’s exclusive remedy in the event of any defect of a Covered Product, is that Loocid provide at its discretion, either (1) a full refund or credit in the amount of the purchase price, or (2) the repair or replacement of the Covered Product. The Customer may initiate a warranty claim by following the instructions in the subsection below. THE EXPRESS WARRANTY SET FORTH IN THIS SUBSECTION IS THE ONLY WARRANTY MADE BY LOOCID. LOOCID DISCLAIMS ANY OTHER WARRANTIES OF ANY KIND OR DESCRIPTION WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. NO ORAL OR WRITTEN INFORMATION GIVEN BY LOOCID, ITS EMPLOYEES, LICENSORS OR THE LIKE WILL CREATE A WARRANTY.
6. WARRANTY CLAIM PROCEDURE: Customers may file a warranty claim for Covered Products by submitting a Warranty Claim Form, which is available on the Loocid website. At this time, Loocid cannot accept returns without a completed Warranty Claim Form and the Covered Product must be returned in a sterile state. Loocid will not authorize returns of Covered Product more than sixty (60) days after the date of purchase. Loocid will either replace the Covered Product or issue a refund for the returned Covered Product to Customer’s method of payment once the purchase has been received at its office and processed by its staff. Product returned for warranty reasons is not subject to a restocking charge. Loocid will not refund postage costs for returns.
7. LIMITATION OF LIABILITY: IN NO EVENT WILL LOOCID BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONTINGENT LOSS OR DAMAGE, (INCLUDING WITHOUT LIMITATION LOST OR ANTICIPATED PROFITS, OR DAMAGE TO GOODWILL) ARISING FROM OR IN CONNECTION WITH THE PURCHASE, USE OF, OR INABILITY TO USE, THE PRODUCTS.
8. Customer shall indemnify, defend, and hold Loocid harmless from any and all claims, losses, costs, liabilities, judgments, expenses and damages (including incidental or consequential damages, lost profits, attorneys’ fees, expert witness fees, and costs of collection or enforcement) for any reason arising out of or in connection with Customer’s use of the Products.
9. LOOCID RETURN OF UNUSED PRODUCTS: Loocid strives to make a superior product and hopes that you will be fully satisfied with your purchase. However, if you are unhappy with your Loocid Product for any reason, you can return it for up to sixty (60) days after your purchase provided that you have not used it yet. Please contact customer service at info@Loocid.com to initiate the return process and Loocid will issue you a full refund, subject to a 20% restocking fee. The refund will be issued to the Customer’s method of payment. This return of goods policy only applies to Products purchased directly from Loocid. Loocid will not accept or refund returned Products that are obsolete, damaged, or non-sterilized merchandise that has been opened or the packaging compromised unless such Product is defective and under the warranty in subsection (E) below. Merchandise that Loocid shipped in error will receive full credit if returned in unopened package, postage prepaid, and is not subject to the 20% restocking fee.
10. REGULATORY COMPLIANCE: Customer shall comply with all applicable laws in connection with product pricing, including all standards applicable to disclosure and reporting the existence and terms of any discounts to Medicare, Medicaid or other Federal or State health care programs in accordance with 42 C.F.R. § 1001.952(h)(1), as may be applicable. Customer acknowledges that any reductions in Product price realized by Customer may be subject to the aforementioned regulation. If Customer is a buyer that reports costs on a cost report required by the U.S. Department of Health and Human Services or a State health care program, Customer agrees to the following: (1) any discount must be earned on purchases of the same good or service bought within a single fiscal year of the Customer; (2) Customer must claim the benefit of any discount in the fiscal year in which the discount is earned or the following year; (3) Customer must fully and accurately report any discount in its applicable cost report; and (4) Customer must provide, upon request by Federal or State government, information provided by Loocid as specified in 42 C.F.R. 1001.952(h)(2)(ii)(B), as may be modified from time to time.
11. DISPUTE RESOLUTION: Excepting disputes involving third parties or relating to intellectual property, disputes arising directly or indirectly under these Terms of Sale shall be resolved by mandatory binding arbitration before a single arbitrator under the Commercial Rules of the American Arbitration Association and the United States Arbitration Act, 9 U.S.C. §§1-16, using the expedited procedures. Either Party may submit the dispute to binding arbitration by written notice to the other Party at their last-known business address. The arbitration will be conducted confidentially at the Chicago, Illinois Regional Office of the American Arbitration Association or at a location selected by the arbitrator. The arbitration award may include an award of legal fees and costs. The arbitrator’s award will be final and non-appealable absent fraud or manifest error. Judgment on the arbitrator’s award may be entered in any court having jurisdiction. Notwithstanding the foregoing, either Party may pursue through litigation claims that also involve third parties who have not consented to arbitration, claims relating to intellectual property infringement, or claims for injunctive or other non-monetary relief. The venue for any litigation between the Parties shall be the Federal District Court for the Northern District of Illinois, or if that court lacks jurisdiction over the dispute, the State Circuit Court for Cook County, Illinois.
12. GOVERNING LAW: These Terms of Sale and any dispute arising between Customer and Loocid relating to a Loocid Product shall be governed by Illinois law. To the extent not inconsistent with these Terms of Sale, sales to Customer shall be governed by Article 2 of the Uniform Commercial Code (codified at 810 ILCS 5/2-101, et seq.).
13. If any term of these Terms of Sale shall be held invalid or unenforceable by a court of competent jurisdiction, the offending provision shall, at Loocid’s option, be severed and have no effect on the remaining provisions, or may be reformed by a court of competent jurisdiction to the extent necessary to be enforceable to reflect the intent of the parties.
14. INTELLECTUAL PROPERTY: As between the parties, all right, title and interest to any intellectual property rights embodied in the Product (including any documentation) and all inventions, works of authorship, derivative works, developments or improvements thereof (all of the foregoing, “Loocid IP”) shall remain with Loocid. Customer shall not acquire any ownership interest in any of Loocid’s intellectual property rights. Subject to these Terms of Sale, Seller grants Customer a limited, non-exclusive, non-transferable license, without the right to sublicense, to internally use the Product and any related documentation solely for purposes of using the Products as purchased. No other express or implied license, right or interest in or to any patent, patent application, copyright, trade secret, trademark, trade name, service mark, or any other intellectual property right is granted hereunder.

Customer is not authorized to and agrees that it will not reverse engineer, disassemble or otherwise attempt to modify the Product or merge or incorporate the Product into any other product or system. Notwithstanding these prohibitions, if Customer acquires any intellectual property rights, rights in or relating to any Products (including any rights in any trademarks, copyrights, derivative works, or patent improvements or innovations relating thereto) by operation of Law, or otherwise, such rights are deemed and are hereby irrevocably assigned to Loocid or its licensors, as the case may be, without further action by either of the Parties.

At Loocid we take pride in our products and concerns are taken very seriously. Our goal is to identify the reason for product complications, implement countermeasures and integrate our findings into new product developments. In order to do this and to comply with regulatory reporting requirements, we ask you to complete our warranty claim form.

INSTRUCTIONS FOR SUBMITTING A WARRANTY CLAIM:

To submit a warranty claim, please perform the following steps: 

• Print, complete, and submit warranty claim form with the product to be returned.

• Return product in question cleaned and sterilized. We ask that all products be shipped back in a sterile state for safety. 

• Provide as much information pertaining to your issue as possible. When applicable, please send any supporting documents (i.e. x-rays, photos, patient ID number (if injured)
• Pack and ship the product with the completed warranty claim form, and supporting documents to the following address:

Upon receipt, we will review your complaint and provide a replacement product according to our Warranty terms.

WARRANTY CLAIM FORMS

WARRANTY CLAIM FORM - Download

LOOCID INTERNAL WARRANTY CLAIM INVESTIGATION FORM - Download